Our email address is info@westviewmedical.com.au. You can use this email address to communicate with our practice, including all of our doctors and staff, subject to the warnings discussed below.

We aim to respond to emails within two business days of receipt. If you require a more urgent response, please call us on 03 9828 7525 to ensure we address your query sooner.  

Please do not email us with requests for appointments or changes to appointments, unless you wish to cancel an appointment and our reception is closed. Instead, please phone us on 03 9828 7525 to book, change or cancel an appointment. You can also book an appointment online using HotDoc (and if you do so you can change or cancel your appointment through HotDoc).

Unless you have opted out, you will receive an SMS appointment reminder the day before your appointment, and you can use the link in the SMS to change or cancel your appointment.

WARNING REGARDING THE SECURITY OF EMAIL COMMUNICATIONS

Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).

For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provide that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications, or we may send you a link which is password protected.

OTHER HEALTH PRACTITIONERS

We ask that other health practitioners do not email us with personal information about mutual patients (unless you have the patient’s express consent).

We prefer to receive correspondence via secure messaging, such as fax or via Health Link. Please avoid posting us correspondence if you are able to send via one of these messaging systems.

6 Synnot Street Werribee, VIC ,3030

Call Us Now at

Call Us Now at

03 98287525

Email Us at

Email Us at

info@westviewmedical.com.au

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