WestView Medical Centre has a (DNA) Did Not Attend Policy in place, whereby patients who fail to attend consecutive appointments will b charged a fee.
Appointments that are missed or cancelled at the last minute interfere with appointment availability for other patients, as well as place a significant cost to our practice due to your non attendance.
If you need to cancel an appointment please contact the practice directly.
WestView Medical uses SMS reminders as a convenient way to remind you the day before of your appointment details. This service is a courtesy only and not receiving your SMS reminder is not a valid reason to miss your appointment.
It is your responsibility to be aware of your appointment details and to arrive on time or reschedule with sufficient notice. A minimum of 2 hours notice is required for all appointments or a fee will apply.
Patients who incur fees will be responsible for these fees. DNA fees are not Medicare rebateable.
WestView Medical reserves the right to request these fees are paid in full before another appointment can be made. You may also be limited in the ways you can book in the future for repeat, serious offenders. (e.g. not able to book online, or not able to book early & after hours appointments when the GP comes to work early/stays later specifically to see you.)
We appreciate your understanding and cooperation in this matter.
